Terms and Conditions for Man With Van Greenwich
These Terms and Conditions set out the basis on which Man With Van Greenwich, Greenwich man and van services, and any related moving or transport service are provided. By making a booking, the customer agrees to be bound by these terms. They are intended to create a clear understanding of the responsibilities of both parties, including the booking process, payments, cancellations, liability, waste handling, and the legal framework governing the service. These terms apply to domestic, commercial, and light haulage work unless otherwise agreed in writing.
The customer is responsible for ensuring that all information supplied at the time of booking is accurate and complete. This includes the pickup and delivery addresses, access conditions, item descriptions, estimated volume, and any special handling requirements. If the customer fails to provide accurate information, the service provider may adjust the price, change the vehicle size, refuse to carry certain items, or cancel the service where necessary. A booking only becomes confirmed once the quotation has been accepted and any required deposit or pre-authorisation has been received.
The quotation provided by Man With Van Greenwich is based on the information supplied by the customer at the time of enquiry. If the facts later turn out to be materially different, the quote may no longer apply. Examples include additional floors without lift access, parking restrictions, longer carrying distances, extra items, waiting time, or the need for specialist handling. The company reserves the right to revise the price to reflect the actual work involved. Any change will be explained before the service proceeds where reasonably practical.
Booking requests may be made through the channels offered by the service provider, and every booking is subject to availability. The customer must ensure that the booked date, time, and scope of service are suitable. Where a fixed time slot is agreed, reasonable efforts will be made to attend on time; however, traffic, weather, breakdown, incidents, and other operational factors may cause delay. In such cases, the company will use reasonable endeavours to complete the job as soon as possible, but no guarantee is given that arrival will be at an exact minute unless expressly stated in writing.
Payments must be made in accordance with the agreed quotation and payment terms. Unless otherwise stated, the price may include labour, vehicle use, fuel, and standard equipment, but it may exclude congestion charges, parking fees, tolls, waiting charges, disposal charges, and other third-party costs. The customer agrees to pay these additional costs where they arise from the work requested. Payment may be required in advance, upon completion, or by another method agreed before the move. The service provider may request a deposit to secure the booking. Deposits may be non-refundable where clearly stated at the time of booking and where the service has been reserved exclusively.
The customer must make payment in full without deduction or set-off unless the law requires otherwise. If payment is made by bank transfer, card, or other approved method, the customer must ensure that the payment is successful and completed on time. If payment is late, declined, reversed, or disputed without reasonable grounds, the company may charge reasonable recovery costs, suspend future services, or pursue outstanding sums. Interest may be applied to overdue amounts in line with applicable law. Any invoice queries must be raised promptly and in good faith.
Cancellations and rescheduling are subject to the following rules. If the customer wishes to cancel, notice should be given as soon as possible. Where sufficient notice is provided, the provider may agree to waive or reduce any cancellation charge. However, if a vehicle, crew member, or operational slot has already been reserved, the company may retain part or all of any deposit or charge a reasonable cancellation fee to cover lost time and administration. The closer the cancellation occurs to the booked time, the more likely a fee will apply.
If the customer is not present, cannot provide access, fails to prepare the goods, or otherwise prevents the service from taking place, the booking may be treated as cancelled by the customer and charges may still apply. If the customer needs to reschedule, the company will try to accommodate a new date subject to availability. Repeated amendments may be treated as a fresh booking or may incur an administrative charge. The provider may cancel or postpone the service where there are safety concerns, incomplete information, unpaid sums, illegal requests, or circumstances beyond reasonable control.
Liability is limited to the extent permitted by English law. The service provider will take reasonable care when handling items and carrying out work, but the customer acknowledges that moving services involve inherent risks. Unless caused by negligence, wilful misconduct, or breach of statutory duty, the company will not be responsible for loss, damage, or delay arising from events outside its reasonable control. This includes but is not limited to adverse weather, road incidents, traffic disruption, access restrictions, defective packaging, hidden damage, or instructions given by the customer.
The customer is responsible for ensuring that items are suitably packed, secured, and ready for transport unless packing has been specifically included in the service. Fragile goods, antiques, electronics, glass, and items of sentimental or high value should be disclosed in advance and handled with appropriate care. Where the customer chooses to move items themselves, or to direct the loading arrangement, the company is not liable for damage caused by the customer’s own actions or omissions. The customer should also remove loose parts, empty fuel or fluid where appropriate, and disclose any items that may require special treatment.
The service provider will not accept liability for pre-existing defects, wear and tear, or damage that is not reported within a reasonable time after completion. Claims for loss or damage must be supported by evidence and notified promptly. The customer must take reasonable steps to protect their property and to mitigate any alleged loss. The company shall not be liable for indirect or consequential loss, including loss of profit, business interruption, emotional distress, or loss arising from missed deadlines, except where such exclusion is not allowed by law.
Waste regulations are strictly observed. The company may only collect, transport, or dispose of waste where it is lawful to do so and where the nature of the items has been declared in advance. General rubbish, unwanted furniture, and certain household or commercial waste may be removed if this forms part of the agreed service and if the correct disposal route is used. The customer must not request the transport of prohibited, hazardous, toxic, explosive, flammable, infectious, or illegally dumped materials. The customer is responsible for ensuring that any waste presented for removal is lawfully owned and lawfully handed over.
Where waste removal or disposal is included, the company may charge based on volume, weight, disposal fees, labour, and any special handling required. The customer agrees that waste may be transferred only to licensed facilities or handled in compliance with applicable waste management obligations. The provider may refuse to move items that appear to be controlled waste, electrical waste, chemicals, asbestos, oil, gas bottles, paint, batteries, or other items subject to special regulation unless the law allows and the service has been expressly agreed for those items. The customer warrants that no illegal fly-tipping will result from the service.
The customer agrees to indemnify the company against losses, fines, penalties, claims, or expenses arising from false declarations about waste, prohibited goods, unsafe packaging, unlawful disposal requests, or breaches of environmental rules caused by the customer’s instructions or conduct. If the company reasonably believes that an item may breach waste or transport law, it may refuse to carry the item or may stop the job until the issue is resolved. No obligation exists to accept materials that could expose the company, its staff, or third parties to regulatory risk.
Staff may refuse to handle unsafe loads, overloaded vehicles, or items that present a health and safety risk. The customer must provide safe and lawful access to the premises, including appropriate parking arrangements where possible, and must ensure that children, pets, and bystanders do not interfere with the work. If assistance is needed for lifting, carrying, dismantling, or reassembly, this must be agreed before the job begins. The service provider may decline to move items that are too heavy, bulky, unstable, or unsafe for the available manpower or vehicle.
Insurance, if provided, covers only the scope stated by the company and may be subject to exclusions, limits, and excesses. The customer is encouraged to maintain their own contents, goods-in-transit, or business insurance where appropriate. Any higher level of cover must be requested in advance and confirmed in writing. Claims handling may require photographs, inventory details, proof of value, and evidence of the alleged incident. Failure to cooperate with a reasonable claims process may affect the outcome of any claim.
The customer must not place prohibited items in the vehicle, including illegal substances, stolen goods, unregistered weapons, or anything that could expose the company to criminal or civil liability. The provider may inspect items to the extent reasonably necessary to protect safety and legal compliance, though it has no duty to verify every item. If a prohibited item is discovered, the company may stop the job, notify the relevant authorities where necessary, and recover any reasonable costs incurred.
Governing law and jurisdiction for these Terms and Conditions shall be the law of England and Wales. Any dispute arising out of or in connection with the service, the booking, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any clause is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These terms may be updated from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will normally apply to that booking unless a later change is required by law. If the customer continues with the service after an amendment has been communicated, this may be taken as acceptance of the updated terms. Any verbal statement by staff that conflicts with these Terms and Conditions will not override them unless confirmed in writing by an authorised representative.
Nothing in these terms limits any rights that the customer may have which cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable legislation. If any inconsistency arises between these Terms and Conditions and mandatory legal rights, the mandatory rights will prevail. The customer is encouraged to read these terms carefully before confirming a booking. By proceeding, the customer acknowledges that they have understood the scope of the service, the booking process, payment obligations, cancellation rules, liability boundaries, waste requirements, and the applicable law governing the agreement.
Man With Van Greenwich aims to provide a professional, lawful, and efficient moving service, including Greenwich man and van hire, van and man service, and related transport support. These Terms and Conditions are intended to protect both the customer and the service provider by setting fair expectations and clear responsibilities. Where uncertainty arises, the company will interpret and apply these terms in a reasonable manner, taking account of the nature of the work, safety requirements, and the need to comply with UK law.