Terms and Conditions for Man With Van Greenwich
These Terms and Conditions govern the provision of removals, delivery, transport, collection, and related van services supplied by Man With Van Greenwich and apply to all bookings made by customers using our service. By placing a booking, confirming a quotation, paying a deposit, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to set out the rights and responsibilities of both parties clearly so that each move is handled safely, fairly, and efficiently.
In these terms, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” mean the customer, the person making the booking, or any person authorised to act on the customer’s behalf. These terms apply to all standard man and van services, small removals, item deliveries, pick-up and drop-off work, loading and unloading support, and any additional labour agreed in advance. Nothing in these terms affects your statutory rights as a consumer.
If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking. Customers are encouraged to read these terms carefully before confirming any service with our Man With Van Greenwich team.
Booking Process
A booking is only confirmed once we have accepted your request and provided a quotation, estimate, or written confirmation of the agreed service. A request for a quote does not itself create a contract. The booking process may include details such as the collection and delivery addresses, the type and volume of goods, the date and preferred time slot, access conditions, parking restrictions, and any additional service requirements. Accurate information is essential because the price, vehicle size, and staffing requirements are based on the details supplied by you.
When you make a booking for Man With Van Greenwich, you must ensure that all information is complete and correct. If the job changes after confirmation, for example if there are additional items, stairs, longer distances to carry, special handling needs, or delays at the property, we reserve the right to revise the quotation or charge extra time and labour. We may also refuse to carry out work that is materially different from what was originally described, especially where safety or capacity concerns arise.
We will use reasonable efforts to arrive within the agreed time window, but all times are estimates unless expressly stated otherwise. Delays may occur due to traffic, weather, access issues, or circumstances outside our control. If a delay is likely to affect your booking materially, we will aim to notify you as soon as reasonably practicable. You are responsible for ensuring that someone is present at the collection and delivery points, unless alternative arrangements have been agreed in writing.
Payments and Charges
Our charges may be calculated by the hour, by fixed quotation, or by another method specified at the time of booking. Prices may include a vehicle, driver, and where agreed, additional porters or helpers. Unless stated otherwise, any quotation is based on the information you provide and assumes normal loading conditions, lawful access, and reasonable carrying distances. Additional charges may apply for waiting time, congestion, parking costs, additional stops, stair carries, bulky or heavy items, or service changes requested on the day.
Payment terms will be confirmed before the service begins. We may require a deposit, part payment, or full payment in advance, particularly for larger jobs or where the booking is made at short notice. Unless otherwise agreed, the balance must be paid on completion of the job. Accepted payment methods may include bank transfer, card payment, or cash where permitted and previously agreed. Any invoice must be paid in full by the due date shown.
If payment is not made on time, we may suspend further work, retain goods only where lawful and appropriate, or charge reasonable costs incurred in pursuing outstanding sums, subject to applicable law. You must not withhold payment because of a dispute over an unrelated matter. Any disagreement should be reported promptly so that we can investigate. The customer remains responsible for all charges incurred under a confirmed booking, including circumstances where the job is delayed, cancelled late, or altered by the customer.
Cancellations and Rescheduling
You may cancel or reschedule a booking by giving us notice as early as possible. Cancellations made sufficiently in advance may be accepted without charge, depending on the timing and the resources already allocated to the job. Where we have reserved a vehicle, staff, or time slot specifically for your booking, we may apply a cancellation fee if the booking is cancelled at short notice. Any deposit paid may be retained in whole or in part to cover genuine losses and administration costs, subject to applicable consumer law.
If you wish to change the date, time, or scope of the service, we will do our best to accommodate the request, but changes are subject to availability and may affect the price. Rescheduling requests close to the booked time may be treated as a cancellation and new booking. If we need to cancel or postpone due to vehicle failure, staff illness, unsafe conditions, or events beyond our reasonable control, we will aim to offer an alternative date or a refund of any prepayment for the affected service, as appropriate.
We reserve the right to cancel a booking if you fail to provide accurate information, if access is unsafe, if prohibited goods are presented for transport, if payment terms are not met, or if your conduct creates a risk to staff, property, or the public. In such cases, you may remain liable for reasonable costs incurred up to the point of cancellation. For Greenwich van services and other local moves, advance notice helps reduce disruption and avoid unnecessary charges.
Service Standards, Customer Responsibilities, and Liability
We will carry out the service with reasonable care and skill. Our responsibility is limited to the scope of the booking agreed with you. Unless expressly stated, we do not dismantle or reassemble furniture, disconnect appliances, carry out electrical or plumbing work, or move items that are unsafe, excessively heavy, improperly packed, or likely to cause injury or damage. Any special handling requests must be agreed in advance and may incur additional charges. Man and van Greenwich services are intended for lawful, practical transport support, not specialist installation work.
You are responsible for ensuring that items are properly packed, labelled, and ready for loading unless packing services have been agreed. Fragile items, valuables, antiques, electronics, and items of sentimental value should be protected and, where appropriate, insured by you. You must also arrange lawful parking and access, ensure that the route is clear, and disclose any hazards such as narrow stairways, restricted entrances, low ceilings, or unsafe surfaces. If we believe a task is unsafe, we may refuse to proceed until the issue is resolved.
Our liability for loss or damage is limited to direct loss caused by our proven negligence or breach of contract and excludes indirect or consequential loss, loss of profit, loss of business, and loss arising from delayed completion, except where such exclusion is not permitted by law. Where liability cannot be excluded, any compensation will be subject to the limits permitted by law and may depend on whether items were declared, packed appropriately, and handled in accordance with our instructions. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.
Waste Regulations and Prohibited Items
Our service may include collection or removal of unwanted household goods, but all waste-related work must comply with applicable UK waste legislation. Customers must inform us in advance if any items are to be treated as waste, scrap, or rubbish. We may request evidence that the removal is lawful and may refuse to carry waste that is not properly described or that would require specialist licensing or handling. The customer remains responsible for ensuring that waste is presented honestly and lawfully.
It is your responsibility to segregate, identify, and disclose any items that may fall under controlled waste rules, such as electrical equipment, batteries, paint, chemicals, oils, gas cylinders, sharp objects, or other hazardous materials. We do not accept responsibility for hidden hazardous substances unless they have been expressly declared and accepted in writing. We may refuse items that are illegal to transport, dangerous, contaminated, odorous, infested, or otherwise unsuitable for carriage. If prohibited materials are discovered during the job, we may stop the service immediately and charge for time already spent.
We may transport and dispose of waste only where the arrangement is lawful, and where the waste transfer process is properly documented if required. You agree to provide accurate information and cooperate with any reasonable requests necessary for compliance with waste duty of care obligations. If a customer knowingly misdescribes waste or requests unlawful disposal, we are entitled to terminate the booking and recover any resulting costs. These rules apply equally to a man with van Greenwich booking involving rubbish removal, item clearance, or partial disposal work.
Delays, Access, and Force Majeure
We are not liable for delays or failure to perform where the cause is beyond our reasonable control. This includes, without limitation, severe weather, road closures, traffic incidents, accidents, breakdowns, strikes, industrial disputes, public emergencies, power failures, fire, flood, or the conduct of third parties. In such circumstances, we may rearrange the service, extend the booking, or cancel it with appropriate notice where feasible. Any refund or re-performance will be considered in line with the actual circumstances and applicable law.
You must provide safe and reasonable access to the collection and delivery locations. If access is restricted, blocked, or more difficult than disclosed, additional time may be charged and we may need to adjust the service. If we are unable to complete the job due to your failure to provide access, keys, parking, accurate directions, or an available recipient, the booking may be treated as a failed attendance, and applicable charges may still apply. Our team will always act reasonably and proportionately.
Any property left with us during a booking is carried at your risk unless damage is caused by our negligence or breach of contract. You should remove or secure loose parts and personal items before the move begins. We may decline to carry items that are unsafe, unfit for transport, or likely to harm the vehicle, staff, or other goods. By instructing us to proceed, you confirm that you are entitled to move the items and that they do not infringe any rights of third parties.
Complaints and Dispute Resolution
If you have a complaint about our service, you should raise it as soon as reasonably possible after the issue arises. This allows us to investigate while the relevant details are still available. We may ask for photographs, descriptions, inventory details, or other reasonable evidence. We will review complaints fairly and in good faith, and where appropriate we may offer a remedy such as a correction, partial refund, or other suitable resolution, depending on the circumstances and any legal obligations.
Any claim for loss or damage should be made promptly and in any event within a reasonable period after delivery or completion of the service. Failure to notify us promptly may make it harder to investigate the matter. Customers agree to give us a fair opportunity to inspect the goods or circumstances before arranging repairs or disposal, unless doing so would be unreasonable. This does not remove any rights you may have under consumer law.
Where possible, disputes should be resolved through direct communication and reasonable cooperation. Both parties should act honestly and in good faith. Nothing in these terms prevents either party from seeking legal remedies where necessary. However, we encourage informal resolution first, especially where the matter concerns timing, charges, or minor handling issues connected with a Greenwich man and van booking.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any legal proceedings relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules require otherwise.
If any provision of these terms is inconsistent with mandatory law, that provision shall be read down or severed to the minimum extent necessary, and the remainder of the terms shall continue to apply. No waiver of any term will be effective unless agreed in writing. The failure of either party to enforce a right or remedy on one occasion shall not prevent that right or remedy being enforced later.
By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. These conditions form the basis of the agreement between the customer and Man With Van Greenwich for all relevant transport and moving services, ensuring that each booking is managed lawfully, transparently, and with reasonable care.